Geopharma Privacy Policy

 

Effective date: [01/10/2025]

This Privacy Policy explains how Geopharma (“Geopharma,” “we,” “us,” or “our”) collects, uses, shares, and protects personal information when you visit geopharmagpi.com (the “Site”), place an order, contact us, or otherwise interact with our services (the “Services”). By using the Site, you agree to this Policy.

1) Who we are (Data Controller)

  • Legal entity: [Geopharma for pharmaceutical industry GPI]

  • Registered address: [villa 8 el twsoat el shmalya, 6 October]

  • Email: info@geopharmagpi.com

Geopharma is the data controller for information processed through the Site. Contact us to exercise privacy rights or ask questions.

2) What we collect

a) Information you provide

  • Account & identity: name, email, password.

  • Orders & fulfillment: billing/shipping address, phone, order notes, invoice details.

  • Payments: transaction confirmation from payment processors (we do not store full card numbers).

  • Support & forms: inquiries via contact forms or email

  • Reviews & preferences: product reviews, survey responses, newsletter opt-ins.

b) Information collected automatically

  • Device & usage data: IP address, browser/OS, pages viewed, timestamps, referring URL.

  • Cookies & similar tech: to keep your cart/session, remember preferences, run analytics, and improve performance (see Cookies below).

  • Approximate location: derived from IP for fraud prevention and shipping estimates.

c) Information from third parties

  • Payment processors (e.g., to confirm/settle transactions and prevent fraud).

  • Logistics partners (e.g., Bosta) for pickup, delivery, and tracking.

  • Analytics/ads partners (e.g., Google Analytics/Ads, Meta) if enabled.

  • Email/SMS providers for transactional and marketing messages.

3) How we use information (purposes & legal bases)

We process information to:

  • Provide the Services / perform a contract: register accounts, process payments, fulfill and deliver orders, manage returns, send order/status emails.

  • Comply with legal obligations: invoicing, accounting, tax, and responding to lawful requests.

  • Legitimate interests: operate, secure, and improve our Site; prevent abuse/fraud; measure performance; provide customer support.

  • Consent: send marketing by email/SMS and use non-essential cookies. You can withdraw consent at any time (e.g., unsubscribe links).

4) Sharing your information

We share only what’s necessary with:

  • Service providers: hosting, security, backups, email/SMS, analytics, customer support tools.

  • Payment processors: to take payments and handle fraud checks.

  • Carriers & logistics: e.g., Bosta for shipping and delivery updates.

  • Professional advisers: legal, tax, and audit.

  • Authorities: when required by law or to protect our rights.

  • Business transfers: as part of a merger, acquisition, or asset sale.

We do not sell your personal information.

5) Cookies & similar technologies

We use cookies/pixels to:

  • Keep you signed in, remember cart and preferences.

  • Analyze traffic and improve the user experience.

  • (If enabled) personalize and measure advertising.

Most browsers let you block or delete cookies. Some features (e.g., cart/checkout) may not work correctly without functional cookies. If you display a cookie banner, you can manage choices there.

6) Retention

We keep personal data only as long as needed:

  • Orders & invoices: for the period required by law (typically 5–10 years).

  • Accounts: while active; deleted or anonymized after closure unless required by law.

  • Marketing data: until you unsubscribe or withdraw consent.

  • Security logs: retained for a limited period for safety and diagnostics.

7) Security

We use administrative, technical, and physical safeguards (HTTPS, access controls, least-privilege, monitoring). No method is 100% secure; we continuously improve our controls.

8) Your rights

Depending on your location, you may have rights to access, correct, delete, restrict, object to processing, and port your data, and to withdraw consent (for marketing/cookies). To exercise rights, email info@geopharmagpi.com. We may ask for information to verify your identity and will respond within the timeframe required by applicable law.

9) International transfers

Some providers may process data outside Egypt. Where required, we use safeguards (e.g., contractual clauses) to help protect your information.

10) Children’s privacy

Our Services are not directed to children under 13 (or the minimum age required by local law). If you believe a child provided data, contact us to delete it.

11) Third-party links

Our Site may link to external websites/apps. Their privacy practices are governed by their own policies.

12) Changes to this Policy

We may update this Policy from time to time. The Effective date shows the latest revision. Significant changes will be posted on the Site.

13) Contact us

Questions or requests about privacy?
Email: info@geopharmagpi.com